Terms of Service
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These Terms of Service ("Terms") govern your access to and use of VELUM Labs' platform, services, and applications (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms.
1. Acceptance of Terms
By creating an account, accessing our platform, or using our Services, you agree to:
- •Comply with these Terms and all applicable laws and regulations
- •Be at least 18 years old or the age of majority in your jurisdiction
- •Have the authority to enter into these Terms on behalf of your organization (if applicable)
If you do not agree to these Terms, you may not access or use our Services.
2. Account Registration and Security
Account Creation
To use certain features of our Services, you must:
- •Create an account with accurate and complete information
- •Maintain and promptly update your account information
- •Keep your login credentials confidential and secure
- •Notify us immediately of any unauthorized access or security breach
Account Responsibility
You are responsible for:
- •All activities that occur under your account
- •Maintaining the security of your account credentials
- •All content and data you upload, process, or transmit through our Services
- •Compliance with these Terms by anyone using your account
We reserve the right to suspend or terminate accounts that violate these Terms or pose security risks.
3. Use of Services
Permitted Use
You may use our Services to:
- •Train machine learning models using homomorphic encryption
- •Process encrypted data while maintaining privacy guarantees
- •Access our computational infrastructure and APIs
- •Develop privacy-preserving AI applications
- •Utilize our platform features in accordance with our documentation
License Grant
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Services for your internal business purposes.
Usage Restrictions
You agree NOT to:
- •Violate any applicable laws or regulations
- •Infringe on intellectual property rights of others
- •Attempt to gain unauthorized access to our systems or other users' accounts
- •Interfere with or disrupt the integrity or performance of our Services
- •Reverse engineer, decompile, or disassemble our software (except as permitted by law)
- •Use our Services to transmit malware, viruses, or malicious code
- •Engage in activities that could harm our infrastructure or other users
- •Scrape, crawl, or harvest data from our Services without authorization
- •Resell or redistribute our Services without written permission
- •Use our Services for unlawful, harmful, or fraudulent purposes
4. Your Content and Data
Ownership
You retain all ownership rights to your content, data, models, and encrypted information ("Your Content"). We do not claim ownership of Your Content.
License to Us
By uploading Your Content to our Services, you grant us a limited license to:
- •Store, process, and transmit Your Content to provide our Services
- •Perform computational operations on your encrypted data
- •Create backups and ensure data redundancy
- •Monitor system performance and usage metrics
Important: Due to homomorphic encryption, we process your data without accessing its unencrypted contents.
Data Privacy and Protection
We are committed to protecting your privacy. Your Content is processed in accordance with our Privacy Policy and Data Processing Agreement:
- •Privacy-First Architecture: We use homomorphic encryption, ensuring we never access your unencrypted data
- •Data Minimization: We collect only the minimum data necessary to provide Services
- •Your Control: You maintain full control and ownership of Your Content at all times
- •Deletion Rights: You can request deletion of Your Content at any time
You are responsible for:
- •Ensuring you have rights to upload and process Your Content
- •Complying with data protection laws applicable to Your Content
- •Obtaining necessary consents from data subjects (if applicable)
- •Implementing appropriate encryption and security measures
Prohibited Content
You may not upload or process content that:
- •Violates laws or regulations (including export control laws)
- •Infringes intellectual property rights
- •Contains malware or harmful code
- •Involves illegal activities or fraud
- •Violates third-party rights or privacy
5. Fees and Payment
Pricing
Our Services are provided on a subscription or usage-based pricing model. Current pricing is available on our website or upon request.
Payment Terms
- •Fees are billed in advance for subscription plans or monthly for usage-based services
- •All fees are non-refundable except as required by law or expressly stated
- •You authorize us to charge your provided payment method
- •Failure to pay may result in service suspension or termination
- •We reserve the right to modify pricing with 30 days' notice
Taxes
You are responsible for all applicable taxes, duties, and government charges, excluding taxes based on our net income.
6. Service Availability and Support
Service Levels
We strive to provide reliable and available Services. However:
- •We do not guarantee uninterrupted or error-free Services
- •Scheduled maintenance may require temporary service interruptions
- •We will make reasonable efforts to provide advance notice of maintenance
Support
Support is provided according to your subscription plan:
- •Email support for all users
- •Priority support for enterprise customers
- •Documentation and resources available online
Modifications
We may modify, update, or discontinue features of our Services. We will provide reasonable notice for material changes that negatively impact functionality.
7. Intellectual Property
Our IP Rights
All rights, title, and interest in our Services, including software, algorithms, documentation, trademarks, and proprietary technology, are owned by VELUM Labs or our licensors.
Restrictions
You may not:
- •Remove or modify any proprietary notices or labels
- •Use our trademarks without written permission
- •Copy, modify, or create derivative works of our software
- •Claim ownership of our intellectual property
Feedback
If you provide feedback, suggestions, or ideas about our Services, we may use them without obligation or compensation to you.
8. Confidentiality
Each party agrees to:
- •Protect the other party's confidential information
- •Use confidential information only for purposes of these Terms
- •Not disclose confidential information to third parties without consent
Confidential information does not include information that is publicly available or independently developed.
9. Warranties and Disclaimers
Limited Warranty
We warrant that our Services will perform substantially in accordance with our documentation under normal use.
Disclaimers
EXCEPT AS EXPRESSLY PROVIDED, OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING:
- •Warranties of merchantability or fitness for a particular purpose
- •Warranties of non-infringement or title
- •Warranties regarding accuracy, reliability, or availability
- •Warranties that Services will meet your requirements or be error-free
SOME JURISDICTIONS DO NOT ALLOW DISCLAIMER OF IMPLIED WARRANTIES, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.
10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
- •OUR TOTAL LIABILITY UNDER THESE TERMS WILL NOT EXCEED THE FEES PAID BY YOU IN THE 12 MONTHS PRECEDING THE CLAIM
- •WE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
- •WE WILL NOT BE LIABLE FOR LOSS OF PROFITS, DATA, USE, OR GOODWILL
This limitation applies regardless of the legal theory and even if we have been advised of the possibility of such damages.
SOME JURISDICTIONS DO NOT ALLOW LIMITATION OF LIABILITY, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.
11. Indemnification
You agree to indemnify, defend, and hold harmless VELUM Labs, its affiliates, and personnel from any claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from:
- •Your use of our Services
- •Your violation of these Terms
- •Your violation of applicable laws or third-party rights
- •Your Content or data processed through our Services
We reserve the right to assume exclusive defense and control of any matter subject to indemnification.
12. Term and Termination
Term
These Terms commence when you accept them and continue until terminated.
Termination by You
You may terminate these Terms by:
- •Closing your account through our platform
- •Providing written notice to us
- •Ceasing all use of our Services
Termination by Us
We may suspend or terminate your access if:
- •You violate these Terms
- •Your account poses security risks
- •You fail to pay applicable fees
- •Required by law or regulatory authority
- •We discontinue the Services (with reasonable notice)
Effect of Termination
Upon termination:
- •Your access to Services will cease
- •You must cease using our Services and delete any software
- •Sections that by their nature should survive will survive termination
- •We will delete Your Content according to our data retention policies
13. Dispute Resolution
Governing Law
These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law provisions.
Informal Resolution
Before filing a claim, you agree to contact us to attempt informal resolution.
Arbitration
Any disputes will be resolved through binding arbitration rather than in court, except:
- •You may bring claims in small claims court if they qualify
- •Either party may seek injunctive relief in court for IP violations
The arbitration will be conducted by a mutually agreed arbitrator or arbitration service under its rules.
Class Action Waiver
You agree to bring claims only in your individual capacity and not as part of a class action or representative proceeding.
14. General Provisions
Assignment
You may not assign these Terms without our written consent. We may assign these Terms to affiliates or in connection with a merger or acquisition.
Force Majeure
Neither party is liable for delays or failures due to circumstances beyond reasonable control (natural disasters, war, pandemic, etc.).
Severability
If any provision is found invalid or unenforceable, the remaining provisions remain in effect.
Waiver
Our failure to enforce any right or provision does not constitute a waiver of that right or provision.
Entire Agreement
These Terms, along with our Privacy Policy and any applicable agreements, constitute the entire agreement between you and VELUM Labs.
Amendments
We may modify these Terms by posting updated Terms on our website. Material changes will be notified via email or platform notification. Continued use after changes constitutes acceptance.
Notices
Notices must be sent to:
VELUM Labs Email: legal@velum-labs.com
15. Contact Information
For questions about these Terms, contact us:
VELUM Labs
Email: legal@velum-labs.com
Support: founders@velum-labs.com